Notification Letters for May 2025 tranche of CDC Vouchers Scheme

390. Mr David Hoe: To ask the Prime Minister and Minister for Finance (a) whether physical voucher uptake rates were considered before ceasing issuance of notification letters for May 2025 CDC vouchers; (b) what are the redemption rates disaggregated by age and redemption channels for current and previous tranches in the first (i) week (ii) month of rollouts; and (c) whether opt-in paper-vouchers options that carry over to future tranches will be considered.

Response:

1. Mr Speaker, I am answering in my capacity as the Minister charged with the responsibility for the People’s Association. The CDC Vouchers Scheme aims to help Singaporean households cope with the cost of living and support hawkers and heartland merchants.

2. Over the years, the CDCs have received feedback from residents asking why there was a need for notification letters. Upon review of achieving a consistent high claim rates for CDC Vouchers since 2021, averaging about 97% in the past tranches, and in support of environmental sustainability, the CDCs decided to stop sending notification letters from the 7th CDC vouchers tranche onwards i.e. from May 2025 tranche after much deliberation.

3. While there were no notification letters for the May 2025 tranche, the CDCs continued to create public awareness by publicising through various platforms such as media announcements, newspaper advertisements, social media channels, street banners, Digital Display Panels at lift landings, CDC Vouchers Website, and also community posters to guide residents on how to claim and spend their vouchers. Singaporeans who have difficulties with the digital claim process could also seek help at all Community Centres/Clubs (CCs) and SG Digital Community Hubs. This assistance to the digitally-less savvy Singaporeans remains unchanged.

4. In fact even without the notification letters, the claim rate for May 2025 tranche remains comparable to the other tranches. This high claim rate is a testimony that Singaporeans are already familiar and comfortable with the claim process.

5. As for the suggestion to roll-over the vouchers to future tranches, we would like to reiterate that the CDC Vouchers are meant to help Singaporeans with their daily expenses. If Singaporeans do not need the vouchers, they can donate the balance vouchers to their preferred Institutions of a Public Character (IPC) charity.