Role of grassroots organisations in last-mile delivery of government programmes

Response to parliamentary question on delivery of Public Transport Vouchers and other government programmes through the grassroots organisations

Grassroots Organisations (GROs), including Citizens’ Consultative Committees (CCCs), promote social cohesion through various community bonding activities. They also raise awareness of, and help administer Government programmes, including in last-mile delivery to support our population. The Grassroots Advisers (GRAs) guide the GROs in these engagement and outreach efforts.  The GRAs and GROs may also directly assist needy households by leveraging a range of government and local assistance schemes such as the CCC ComCare Fund.

In the case of Public Transport Vouchers (PTVs), Government taps the GROs to notify eligible households to claim their PTVs at public transport nodes.  Through their networks in the community, GROs also play an important role to help raise awareness of and help administer the PTV program.  GROs also assess applications for PTVs from needy households who marginally miss the eligibility criteria, or who might require additional PTVs.