Note: This supersedes the earlier Guidelines for Volunteer Management during COVID-19 Pandemic, dated 22 October 2021
a. Volunteering activities supporting essential aid distribution
|Inform NCSS via this link www.go.gov.sg/distributioncontact, and adhere to safe management measures|
b. Volunteering activities to support other essential community needs
|Conduct volunteer activities, involving groups of up to any five persons, with no inter-mingling across groups, and adhere to safe management measures|
a. As a default, measures should be put in place to ensure that individuals maintain safe distancing of at least one metre at all times;
b.Where not feasible or practical to apply one metre safe distancing between individuals, this one metre requirement should be enforced between groups, with each group made up of no more than five persons, and with no mixing between groups.
c. Ensure no cross deployment or social mixing among different groups of volunteers and schedule their volunteer activities, if possible, in fixed teams, to minimise interactions between volunteers and staff.
d. Ensure staff and volunteers wear a mask at all times. Staff and volunteers should not participate if unwell.
e. Encourage staff and volunteers to observe good personal hygiene, e.g. wash their hands regularly and refrain from touching their face.
f. Avoid involving children, persons with chronic or underlying conditions, and pregnant women as volunteers. However, these individuals can take on virtual volunteer roles that allow them to operate from home.
g. Limit the number and physical movement of staff and volunteers involved to minimise the risk of transmission. Implement staggered working and break hours and timings of volunteering sessions to reduce possible congregation at common spaces. Keep a register and track movement using a movement log, in order to facilitate contact tracing, if necessary.
h. Reduce frequency and duration of physical interactions with beneficiaries, e.g. consolidate essential aid to be delivered to reduce the number of physical trips and avoid physical interactions by leaving supplies at the door. If there is a need to check on the beneficiaries, volunteers to maintain at least 1m safe distance. For beneficiaries who are seniors, deliver essential aid to their doorstep as far as possible, so that they do not have to venture out to do collection.
i. Where it is not feasible to arrange for delivery, designated collection points can also be set up in the vicinity for beneficiaries to collect the essential aid with the necessary precautionary measures to ensure safe management. Buffet set-ups are strictly prohibited. Volunteers must not congregate and should minimise physical interaction with beneficiaries.
j. Enable contact tracing to be carried out quickly and effectively by using the TraceTogether-only SafeEntry system to log the check-in and check-out of staff and volunteers from premises. Visit https://www.tracetogether.gov.sg for TraceTogether-only SafeEntry, and to refer to the user guidelines and FAQs. Upon registration, an onboarding guide with links to all the key resources, digital posters, step-by-step user guides and demo videos will be provided.
k. Require staff and volunteers to download and activate the TraceTogether app. This will help MOH to more quickly identify potential close contacts of COVID-19 patients and reduce disease transmission. Data recorded by TraceTogether is stored on the user’s phone, and is only uploaded when required by MOH, e.g. when the user is suspected to have COVID-19. More information on TraceTogether can be found at www.tracetogether.gov.sg.
a. Keep supporters informed of the current happenings and initiatives
b. Share stories to motivate volunteers to step up;
c. Encourage creative and safe ways to volunteer, both remotely and on-site;
d. Build online communities and social networks; and
e. Leverage online volunteer opportunities portals, communication tools and learning resources (See Annex B for a list of resources).
1 Refer to https://www.moh.gov.sg/news-highlights/details/resuming-our-transition-towards-covid-resilience
2 VHOs refer to organisations that involve volunteers in their activities such as Social Service Agencies (SSAs), ground up groups, religious organisations and other community groups.
3 Refer to MSF Advisory on Essential Aid Distribution Amid COVID-19 (22 November 2021)
4 For sector specific guidelines, refer to http://covid.gobusiness.gov.sg/safemanagement/sector/
5 Should there be a need to conduct home visits, limit visits to not more than five persons at any one time, with a cap of five distinct visitors per household per day in accordance with MOH’s guidelines on household visits from 22 November 2021. During the home visits, maintain at least 1m distance from the beneficiary and limit each visit to ≤1 hour. Staff/volunteers should don surgical mask and practise hand hygiene before/ after each home visit. During the home visit, residents and family members should also wear a mask as far as possible.
6 The Courage Fund provides a relief of $3,000 to community volunteers (non-healthcare workers who stepped up to contribute to the overall effort to fight COVID-19 and are not financially compensated for their efforts) who have contracted COVID-19 while providing services.