Alternative Ways to Access ActiveSG Facilities Without the ActiveSG app

Response to parliamentary question on alternative ways for Singaporeans to access ActiveSG facilities without the ActiveSG app

Written PQ 3007. Mr Sitoh Yih Pin: To ask the Minister for Culture, Community and Youth whether the Ministry will consider allowing Singaporeans who may not have digital access to the Active Wallet on the ActiveSG app to use alternative payment methods at the entrances of ActiveSG facilities.

1. Sport Singapore (SportSG) launched the ActiveSG app in 2014 to encourage more Singaporeans and residents to pursue active lifestyles by offering a seamless and convenient avenue to search and book ActiveSG facilities and programmes. Since the launch, there has been a total of 2.4 million downloads with close to 6 million transactions conducted via the app’s Active Wallet and ActiveSG website. 
2. Singaporeans who do not have the ActiveSG app can still access all ActiveSG Sport Centres. They may approach any ActiveSG Sport Centre guest office with their identification card to (i) create and validate their membership accounts, (ii) book facilities and programmes as well as (iii) top up their accounts through NETS or credit card payment. Once completed, they can enter the facility by scanning any card bearing their identity bar code.